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At Gem Stone, we are committed to ensuring that your shopping experience will be easy and enjoyable. We work hard to provide exceptional customer service, so if you have any questions or requests, please talk to us.


  • Each item is carefully wrapped and you can choose from a choice of pretty boxes and choice of coloured tissued paper and it will be sent in air pillow padded packet.

  • We aim to send all orders within a 48 (working hours) target time, quality checked and personally packed using recorded/signed Royal Mail delivery, with tracking details.

Assorted Crystals


Thank you for buying your handcrafted item from us.

  • If your handmade item is faulty or not to your liking, we offer a 14 day returns policy. 

  • We would ask that you firstly contact us via email with the reason for the return and attach photos if the item has arrived damaged

  •  Then simply pop the item back into the packaging we sent it in and use the returns address we include inside the parcel

  • Please ensure the item is carefully wrapped and sent back to us by recorded delivery for your reassurance that we have received it back

  • We will issue your refund as soon as quality control have checked the item for any defect.

  • Please note, earrings cannot be returned due to hygiene regulations

Assorted Crystals


  • For each visitor to our Website, our Web server typically only recognises the consumer’s domain name and not the e-mail address (where possible)

  • We will collect information of our customers who communicate with us via e-mail or register on our website and we will collect information such as name address and telephone number

  • The information collected will be used for internal use and not sold on to third parties

  • We do not make the e-mail addresses of those who access our site available to other organisations - other than Royal Mail for delivery purposed

  • We do not make our customer e-mail list available to other organisations

  • If you supply us with your postal address online, you will only receive the information for which you provided us your address

  • Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line

  • Consumers can access this information by e-mail to us at our contact address

  • With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site

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